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What You Agree to When You Use madu11

Every account on madu11 operates under a clear set of rules — covering eligibility, how your account data is handled, and what you can expect from us in return. Availability depends on local law and is only accessible where local regulations permit.

Account eligibility rulesDANA, OVO, GoPay usage termsData handling policyJurisdiction-dependent accessPolicy contact path

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How Our Legal Terms Apply to Your Account

madu11 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, you confirm that you meet the eligibility requirements applicable in your region and that you are accessing the platform in a jurisdiction where it is permitted under local law. These terms govern how your account is created, verified, and

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maintained — including how you fund it through DANA, OVO, or GoPay. Each wallet transaction you make is subject to the payment provider's own terms alongside ours, so we recommend reviewing those separately. Your account credentials are your responsibility; sharing login details or allowing third-party access
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puts your account at risk and may result in suspension under our security policy. We retain the right to verify account identity before processing any withdrawal request — this is a standard step, not an exception. If we detect unusual activity linked to your account or
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wallet, we may pause transactions while we review the situation. All account data we hold is used only for platform operations, fraud prevention, and regulatory compliance where applicable. You can request a summary of the data we hold on your account by contacting our support team
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directly. Changes to these terms are communicated through the platform, and continued use of your account after a policy update is treated as acceptance of the revised terms.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ACCOUNT PROTECTION

How We Handle Your Data and Account Security

Our approach to data, cookies, and account security is built around minimising what we store and being clear about why we store it. Players in Palembang and across Indonesia should know exactly what we hold and how to request changes.

Data We Hold

We store your registration details, account transaction history including DANA, OVO, and GoPay records, and session logs. No data is sold to third parties under any circumstances.

Cookies and Session Tracking

We use session cookies to keep your mobile login active and to remember your lobby position. You can clear these from your browser settings at any point without losing your account.

Account Security Steps

Every login from a new device triggers an OTP verification sent to your registered number. If you notice an unrecognised session, contact support immediately and we will lock the account while we investigate.

Data Change Requests

To update your registered email, phone number, or linked wallet details, submit a request via live chat or email with your account ID. Changes to wallet links require identity re-verification before they take effect.

POLICY CONTACT

Reach Us on Legal or Policy Questions

If you have a question about our terms, need to report a policy concern, or want to request account data, our support team is reachable through the channels below. For account wallet issues involving DANA, OVO, or GoPay, include your transaction reference so we can locate the record quickly.

Live Chat Open the chat widget from any page on madu11. Describe your policy question and our team will respond directly — no hold queue for account-related legal queries.

Email Support Send your legal or data request to our support email. Include your account ID and the specific policy section you are querying so we can route it to the right team.

In-App Help From your account dashboard on mobile, tap Help to access policy documents and raise a support ticket. Works on both browser and saved mobile sessions without re-login.

Legal Questions We Get Asked Most

These are the policy questions that come up most often. If your question is not covered here, our live chat team can walk you through the relevant section of our terms.

Accounts are open to eligible individuals in regions where access is permitted under local law. You confirm eligibility when you register, and we may request verification at any point.

We hold your registration details, wallet transaction records for DANA, OVO, and GoPay, and session activity logs. We use this only for account operations and fraud prevention.

Yes. Contact our support team via live chat or email, include your account ID, and request a data summary. We will prepare and send it through a secure channel.

Submit a request through live chat or email with your account ID. Any change to a linked DANA, OVO, or GoPay wallet requires identity re-verification before the update is applied.

We publish updates directly on the platform. Continuing to use your account after a policy change is treated as your acceptance of the revised terms. We recommend checking this page periodically.

We may pause transactions and contact you via your registered details to verify the activity. If you spot anything unusual first, contact support immediately and we will lock the account pending review.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree to When You Use madu11

How We Handle Your Data and Account Security

Reach Us on Legal or Policy Questions

Legal Questions We Get Asked Most

01 Who is allowed to open an account on madu11?

02 What data does madu11 store about my account?

03 Can I request a copy of my account data?

04 How do I update my linked wallet details?

05 What happens if madu11 updates its legal terms?

06 What does madu11 do if unusual activity is detected on my account?

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