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How madu11 Handles Your Personal Information

Your account data, wallet details, and browsing behaviour on madu11 are handled with a clear, no-nonsense approach — we collect what we need to run your account and nothing more.

Account data protectionDANA, OVO, GoPay wallet privacyYour right to access and deleteCookie and session transparencyIndonesia-region eligibility applies
madu11 How madu11 Handles Your Personal Information
HOW WE PROTECT IT

Data Handling Practices You Can Check

We use SSL encryption across every page and form on madu11, meaning your login credentials and wallet confirmation steps — including OTP verification when you connect DANA or OVO — are transmitted through a secured layer. Internally, access to personal data is limited to the team members who need it to run your account or process a support request. We do not share your data with third parties for advertising, and we do not combine your madu11 account data with data from unrelated services.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your account settings. Tracking cookies from third-party ad networks are not active on our platform.

Data Retention

Active account data is held while your account exists. After closure, we keep only what applicable regulations require and delete the rest on a defined schedule.

Account Security

OTP verification protects login and wallet-linking steps. If you suspect unauthorised access to your account, contact support immediately so we can lock and review it.

Your Right to Request

You can ask us to confirm what data we hold, correct any inaccuracy, or delete your account data where no legal hold applies. We respond to every verified request.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review, correct, or delete data we hold about your account, contact our support team directly. We handle privacy requests separately from general account queries so your request reaches the right person without delay. Response times depend on request complexity, but we acknowledge every submission.

Team online

Live Chat

Open the chat widget on any madu11 page and label your message as a privacy request. Our team will route it to the right handler without you needing to explain from scratch.

Email Support

Send your privacy query or data-access request to our support email. Include your registered mobile number so we can match it to your account record quickly and securely.

Account Settings

Some data preferences — like marketing communication opt-outs — can be adjusted directly inside your account settings without contacting support at all.

Common Questions About Your Privacy on madu11

These are the questions we get most often about how your information is stored and what you can do about it. If your question is not here, reach out through live chat or email.

We collect your name, email, and mobile number at registration. If you link a wallet like GoPay or OVO, we record the transaction reference used to match your deposit — not your full wallet credentials.

Yes. Send a deletion request through live chat or email with your registered mobile number. We will delete data that is not subject to a legal retention requirement and confirm when it is done.

We do not sell or share your data with advertising networks or unrelated third parties. Data is only shared where required by applicable law or to process your transactions through payment rails like DANA.

We use session cookies to keep your login active and preference cookies to save account settings. We do not run third-party advertising trackers. You can clear session cookies through your browser at any time.

After closure, we retain only the records required under applicable regulations — typically transaction history for a set legal period. Everything else is deleted on our standard schedule.

No. We store only the transaction reference number that confirms a deposit was received. Your full wallet credentials, PIN, and balance details remain within DANA or OVO and are never transferred to us.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.